FAQs
Is my ticket transferable?
All tickets are non-refundable. Tickets may be transferred to another show up to 48 hours before the start time of the booked performance. After this we will be unable to transfer your tickets under any circumstance
Do you allow entry to latecomers?
We are unable to allow latecomers in for certain productions, this will be made clear when booking tickets. However, for most productions if there is a suitable break in the performance, we will try to get you seated.
Is it allocated seating?
Yes. We seat people in the order in which they have booked, so those who book far in advance will be seated nearer to the front. However, we also arrange the seating to ensure that children are not sitting behind adults, so when you arrive, one of the puppeteers will show you to your allocated seats.
Is there is a toilet on the Puppet Barge?
There is a boat toilet on the barge, but it is a delicate piece of equipment, so please don’t put anything down it other than the paper provided.
Do I need to book tickets in advance?
It’s always a good idea to book your ticket in advance as we are a small theatre and our shows are often sold out.
Do you charge for babies and toddlers?
Babies are free up to 24 months. When you book your tickets, please select ‘Adult with Baby’ so we know that you are bringing a baby and can seat you somewhere where it is easy for you to get out. We ask that you take your baby out if they start to cry.
Do you have anywhere to store buggies/scooters?
Scooters and buggies can be stored on deck at the owners’ risk. The staff will help you on arrival.
What are concession tickets?
Concession tickets are discounted tickets for senior citizens, students, unwaged and people with registered disablilities (carers are admitted free of charge – email info@puppetbarge.com to book a seat).
Is it possible to park near the Puppet Barge in Little Venice?
On Saturday & Sundays (and Bank Holidays), you are free to park in any of the bays or the single yellow lines on Blomfield Road. At other times, there are Westminster Pay-to-Park bays on Blomfield Road and Warwick Avenue (3min walk).
Is the Barge covered and heated?
The Puppet Barge is a fully indoor venue. The barge has central heating and is very cosy during the winter – in exceptionally cold weather, it’s as well to bring an extra layer, just in case.
Will my tickets be sent out to me?
We don’t send tickets by post – the tickets will be waiting for you to collect at the box office.
Do I need to print out my email confirmation?
You need to be able to show us your email confirmation on your phone or tablet, or print it out.
I haven’t received an email confirmation, what should I do?
If you have not received a confirmation of your booking you should contact the box office by emailing info@puppetbarge.com
What time does the Puppet Barge open before a performance?
Doors open 30 minutes before each performance. It is always advisable to arrive no less than 15 minutes before the performance starts so that you can collect your tickets and find your seat.
Is the Puppet Barge always in Little Venice?
The Puppet Barge spends most of the year in Little Venice, but every summer between mid-June and mid-October it is moored elsewhere (Abingdon, Richmond etc) – please check on the location of the show before booking.
Does the Barge move during the performance?
No. The barge is moored up for the duration of the performance.
What is a relaxed performance?
“Relaxed Performances” are aimed at those who would benefit from a more relaxed environment, including those on the autism spectrum, with sensory/communication needs or a learning disability. The performance is delivered as usual, with the house lights only partially dimmed.
Do you sell food and drink?
We offer hot and cold drinks and a selection of sweets and fruit.
Do you sell alcohol?
The Puppet Barge has a licence to sell alcohol for performances which are primarily aimed at adults.
Is there anywhere to eat in the Little Venice area?
The nearest café is the Waterside Café, which is on a traditional narrow boat on the other side of the water in Little Venice (2min walk). There are also two pubs close by: the Warwick Castle, Warwick Place, and the Bridge House pub on Westbourne Terrace Rd (both 2min walk).
Is there anywhere to eat near the Puppet Barge when it’s in Richmond?
The Hollyhock Café in the Terrace Gardens is the nearest place (3min walk). Stein’s is a Bavarian beer garden on the towpath (3min walk), which is only open in good weather. The Rose of York pub is south on Petersham Road (5min walk).
